The PEBEC organized a service-delivery focused hackathon in June 2017 to develop transparency, monitoring and evaluation solutions and it produced a number of working prototypes with potentials to transforming public service delivery in Nigeria. At the end of the competition, a jury of public and private sectors players selected a prototype focused on monitoring and evaluation of service delivery across MDAs as winner. The winning prototype provides opportunities for citizens to whistle-blow, lodge complaints and report on emergencies to relevant Ministries, Departments and Agencies of government.
The App (subsequently referred to as the app) is designed to be clearing house for feedback and complaints to MDAs. It obviates the need for citizens to keep track of several hundreds of feedback channels. Through the App and on www.reportgov.ng, citizens are able to give feedback to Agencies and are assured that such feedback will be received and treated by relevant agency. It is expected that the platform will provide fillip to the one-government objectives of Executive Order 1.
- Raise tickets: Log a complaint by specifying MDA and provide details.
- Respond to tickets: MDA responds to complaints via the dedicated page for each MDA.
- Track Resolution: Each MDA and PEBEC/EBES have dedicated pages to track the resolution.